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Order and Shipping
How do I place an order?
To place an order, browse our product selection, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What is the minimum order quantity required to place an order?
We do not have minimum order quantity requirements. You can order any quantity that suits your needs. Feel free to order as much or as little as you need, and we'll process your order accordingly.
Is Cash on Delivery (COD) available?
No, Cash on Delivery (COD) is not available. We currently accept payments through online transactions and major credit/debit cards for your convenience.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard) and UPI.
Can I change or cancel my order after it has been placed?
Unfortunately, once an order is placed, it cannot be canceled or changed. Please review your order carefully before finalizing it. However, if you would like to add an item to your order that has not yet been processed, please call our customer care service at +91 94642 15979 as soon as possible.
How can I track my order?
Once your order is shipped, you will receive a tracking number via Email and WhatsApp. You can use this number to track your order on the carrier's website.
What is your return policy?
Please refer to our Return Policy for more details.
How can I contact customer service?
You can contact our customer service team through our Contact Us form or call us at +91 94642 15979. Our team is available Monday to Saturday, 10 AM to 5 PM.
Can I get a GST invoice for my purchase?
Yes, you can get a GST invoice for your purchase. During the checkout process, please make sure to provide your GSTIN in the Customer Note field. You can also contact our customer service team at +91 94642 15979.
What should I do if I receive a damaged product?
We use third-party courier services for deliveries. If you receive a parcel that appears to be tampered with or damaged, please follow these steps:
Do not accept the tampered parcel: If the parcel looks visibly damaged or tampered with, you can refuse to accept it from the courier.
Make a video while opening the parcel: If you do accept the parcel, we advise you to record a video while opening it. This video will serve as important evidence for us to raise a complaint with the third-party courier partner.
Contact our customer service: If you find that the product inside is damaged, please contact our customer service team immediately within 24 hours at +91 94642 15979. Provide them with the video and details of the damage.
By following these steps, you will help us to address the issue promptly and effectively with the courier service.
What is the average delivery time?
The delivery time may vary depending on the location. All orders are dispatched from Chandigarh. Typically, our courier partners take a maximum of 5 to 7 days to deliver. If your order is sent by the Indian Post Office, it may take longer than usual.
Business and Social Media Collaboration
I am a business and want to sell your products.
Please fill out the Become a Seller form on our website, and our team will contact you soon.
How can I get a free sample?
We currently do not offer free samples.
I'm a social media influencer. How can I collaborate with your brand?
We're thrilled to hear you're interested in collaborating with us! Please share your profile with us by contacting our customer care team at +91 94642 15979. We'll review your profile and get back to you as soon as possible regarding potential collaboration opportunities.
