Privacy policy

Welcome to the website of DevDarshan Overseas. Your privacy is important to us. This Privacy Policy explains how DevDarshan Overseas collects, uses, stores, shares, and protects information when you visit our website, place an order, contact us, or otherwise use our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Mobile or contact number
  • Order, invoice, and transaction details
  • GST or business information, where applicable
  • Information provided when contacting Customer Service
  • Information required to process payments, where applicable
  • Information related to returns, refunds, replacements, complaints, or other after-sales requests
  • Technical information such as IP address, browser type, device information, operating system, and website usage information
  • Information relating to pages, products, or services viewed on our website

We collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, improve our website, and meet applicable legal and regulatory requirements.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfil orders
  • Process payments and provide order-related services
  • Arrange shipping and delivery
  • Send order confirmations, invoices, payment updates, shipping updates, and other service-related communications
  • Provide tracking and delivery-related information
  • Respond to customer enquiries, complaints, and requests
  • Process returns, refunds, replacements, and other after-sales requests
  • Verify and investigate damaged, defective, incorrect, or disputed orders
  • Process approved refunds through the applicable refund method
  • Improve our website, products, services, and customer experience
  • Prevent fraud, misuse, unauthorised activities, and security risks
  • Conduct business, accounting, tax, audit, and record-keeping activities
  • Comply with applicable legal, regulatory, governmental, tax, and accounting requirements
  • Send promotional and marketing communications where permitted by applicable law and, where required, with your consent
  • Conduct marketing and remarketing activities as described below

3. Marketing and Remarketing

DevDarshan Overseas may use certain information about your interactions with our website, such as pages or products viewed, browsing activity, and interactions with our communications, for marketing and remarketing purposes.

This may allow DevDarshan Overseas or authorised advertising and marketing service providers to show relevant advertisements about our products on our website, social media platforms, search engines, and other third-party websites or services.

Marketing and remarketing activities may involve the use of cookies, pixels, tags, or similar technologies, subject to applicable law and the settings available through the relevant service providers.

Where required by applicable law, the necessary consent will be obtained before using personal information for marketing or remarketing purposes.

You may be able to manage or opt out of certain personalised advertising or remarketing through your browser, device, advertising-platform settings, or other available opt-out mechanisms.

4. Sharing of Information

DevDarshan Overseas does not sell or rent your personal information.

We may share necessary information with trusted service providers and business partners where required to provide, operate, or improve our products and services. This may include:

  • Payment gateways and payment service providers
  • Courier and logistics partners
  • Website, hosting, technology, and IT service providers
  • Customer-support service providers
  • Marketing, advertising, and remarketing service providers
  • Business, accounting, tax, legal, or professional service providers
  • Other service providers working on behalf of DevDarshan Overseas

We may also disclose information where required by applicable law, legal process, governmental or regulatory authority, or where reasonably necessary to protect our legal rights, website, customers, employees, or business.

5. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

DevDarshan Overseas generally does not receive or store complete credit or debit card details when payments are processed through such third-party providers.

Payment information is handled by the applicable payment service provider in accordance with its own terms, security measures, and privacy practices.

Where a refund is approved, the refund will be processed in accordance with our Refund & Return Policy. Approved refunds are made only through bank transfer to the bank account details provided by the customer.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Provide a better browsing experience
  • Support marketing and remarketing activities
  • Measure advertising and website performance

Certain third-party services integrated with our website may also use cookies or similar technologies.

You may be able to control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality or availability of some parts of the website.

7. Data Security

DevDarshan Overseas takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while reasonable security measures are taken, absolute security of information transmitted to or stored through the website cannot be guaranteed.

8. Data Retention

DevDarshan Overseas retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained for purposes including:

  • Fulfilling and managing orders
  • Maintaining business, financial, tax, and accounting records
  • Processing returns, refunds, and customer-service requests
  • Resolving disputes and complaints
  • Preventing fraud and misuse
  • Meeting applicable legal and regulatory requirements

When information is no longer required for these purposes, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.

9. Your Rights and Requests

Depending on applicable law, you may have certain rights relating to your personal information, including the right to request access, correction, or other action regarding your information.

For any privacy-related request or concern, please contact:

Email: info@devdarshan.info

DevDarshan Overseas may need to verify your identity or request additional information before processing certain requests.

10. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment providers, courier services, social media platforms, advertising platforms, or other third-party services.

DevDarshan Overseas is not responsible for the privacy practices, security, or content of third-party websites and services.

Customers are encouraged to review the applicable privacy policies and terms of third-party services before providing personal information or using those services.

 

 

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to DevDarshan Overseas without appropriate consent, please contact us at:

Email: info@devdarshan.info

We will take reasonable steps to address the concern in accordance with applicable law.

12. Changes to This Privacy Policy

DevDarshan Overseas may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with the revised effective date, where applicable.

Customers are encouraged to review this Privacy Policy periodically for any changes.