Refund policy
At DevDarshan Overseas, we strive to provide quality products and a reliable shopping experience. Please read this Return and Refund Policy carefully before placing an order.
1. Electronics Products – Strictly Non-Returnable and Non-Refundable
All electronics products are strictly non-returnable and non-refundable once purchased. Each electronic product is checked and tested for functionality before dispatch.
Accordingly, electronics products cannot be returned or refunded after delivery, including in cases where the customer changes their mind or no longer requires the product.
2. General Return Policy
Products purchased through our website are generally non-returnable and non-replaceable, except in cases where a product is received damaged, defective, or incorrect, subject to the conditions, documentation, and verification requirements set out in this policy.
Customers are advised to carefully review product details, quantity, specifications, and order information before completing a purchase.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, you must contact Customer Support within 24 hours of delivery at info@devdarshan.info.
To enable us to investigate and process the claim, the following information and evidence must be provided:
- Order number
- Clear description of the issue
- Clear photographs showing the product and the damage, defect, or incorrect item
- A complete, uninterrupted video showing the sealed package from all sides and the entire unboxing process, without edits or pauses
Claims received after the 24-hour reporting period or without the required information and supporting evidence will not be entertained.
All claims are subject to verification and approval.
4. Unboxing Video Requirement
Customers are strongly advised to record the complete opening of the package.
A complete, uninterrupted video must be recorded from opening the sealed package until the product is fully unpacked, without edits or pauses.
The video should clearly show the sealed package from all sides before opening and the entire unboxing process.
Customers must retain the original packaging, product, labels, and all related materials until the complaint has been reviewed and resolved.
5. Product Return Conditions
Where a return is specifically approved by DevDarshan Overseas, the eligible product must be returned in its original, unopened, unused, and undamaged condition, along with the original packaging, labels, and related materials, unless otherwise instructed.
Products that have been used, altered, damaged after delivery, or returned without the required packaging or materials may not be eligible for return or refund.
6. Refunds
All refunds are subject to verification and approval.
Where a refund is approved, applicable non-refundable charges, including shipping, packaging, payment gateway, banking, transaction, processing, or other service charges, may be deducted from the refundable amount, to the extent permitted under applicable law.
Refund Method
All approved refunds will be processed only through bank transfer to the bank account details provided by the customer.
Customers are responsible for providing accurate and valid bank account details for processing the refund. DevDarshan Overseas will not be responsible for delays or failed transfers resulting from incorrect or incomplete bank details provided by the customer.
7. Cancellation by Customer
Orders may be cancelled before dispatch, subject to the order's processing status.
If an order is cancelled before dispatch, applicable payment gateway, transaction, or processing charges may be deducted from the refund amount, to the extent permitted under applicable law. Once an order has been processed or dispatched, cancellation or modification may not be possible.
8. Refund or Replacement for Approved Claims
If a claim for a damaged, defective, or incorrect product is verified and approved, DevDarshan Overseas may provide a refund or replacement, as applicable.
The applicable resolution will depend on the nature of the issue, product availability, and verification of the claim.
Approved refunds or replacements may take approximately 7–10 business days to process, depending on the applicable payment or logistics process.
9. Delivery Issues and Customer-Related Non-Delivery
In case of a delivery-related issue or dispute, the matter may be verified with the applicable courier or logistics partner.
If a shipment is returned to DevDarshan Overseas due to circumstances attributable to the customer, including but not limited to:
- Customer being unavailable to receive the shipment
- Locked premises
- Incorrect or incomplete delivery address
- Refusal to accept the shipment
- Failure to respond to delivery attempts
- Failure to provide required information for delivery
- Any other customer-related circumstance resulting in non-delivery
DevDarshan Overseas may deduct applicable forward and return shipping charges from the refundable amount or apply other applicable deductions, to the extent permitted under applicable law.
Where a Partial Payment has been made, the applicable amount may be adjusted against such charges, subject to the applicable terms of the order.
10. Tampered or Damaged Packaging
Customers are advised to inspect the package at the time of delivery.
If the package appears visibly tampered with or significantly damaged, customers should, where possible, refuse delivery and immediately contact Customer Support at info@devdarshan.info.
If the shipment is accepted, the customer should record the complete, uninterrupted unboxing video as described in this policy.
11. Policy Updates
DevDarshan Overseas may update this Return and Refund Policy from time to time to reflect changes in our business practices, services, or applicable legal and regulatory requirements.
The updated version will be published on this page with the revised effective date, where applicable.
Customers are encouraged to review this policy before placing an order.