Shipping policy

At DevDarshan Overseas, we strive to ensure that orders are securely packed and delivered efficiently. All products are dispatched from Chandigarh, India through third-party courier and logistics partners.

Please review the following information regarding shipping and delivery.

1. Order Processing and Dispatch

All orders are dispatched from Chandigarh, India through third-party courier and logistics partners. Orders are generally processed and dispatched after successful order confirmation and completion of the applicable payment requirements. Processing and dispatch time may vary depending on the order, product availability, payment confirmation, and other operational factors.

2. Delivery Time

Orders are generally delivered within 5–7 business days from the date of dispatch. Orders shipped through India Post may take longer than the standard delivery timeframe. The delivery timeframe provided is an estimate only and is not a guaranteed delivery date. Delivery may be delayed due to circumstances including weather conditions, transportation disruptions, public holidays, courier delays, operational issues, destination-related conditions, or other circumstances beyond the reasonable control of DevDarshan Overseas.

3. Shipment Tracking

Once an order has been dispatched, tracking details may be shared with the customer through Email and/or WhatsApp, where applicable. Customers may use the provided tracking information to monitor the shipment status through the applicable courier or logistics partner. Tracking information may take some time to become active after dispatch.

4. Partial Payment

Cash on Delivery (COD) is currently not available. A Partial Payment option may be available at selected locations. Where Partial Payment is available, the customer is required to pay the specified portion of the order value at the time of placing the order. The remaining balance is payable at the time of delivery, as applicable to the order. The availability and applicable amount of Partial Payment may vary depending on the customer's location, order value, product, or other applicable conditions.

 

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Customer name
  • Complete delivery address
  • Correct PIN code
  • Valid contact details

DevDarshan Overseas will not be responsible for delays, failed delivery, or non-delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Customers should ensure that someone is available to receive the shipment when delivery is attempted.

6. Customer-Related Delivery Issues

If a shipment cannot be delivered and is returned to DevDarshan Overseas due to circumstances attributable to the customer, including but not limited to:

  • Customer being unavailable to receive the shipment
  • Locked premises
  • Incorrect or incomplete delivery address
  • Refusal to accept the shipment
  • Failure to respond to delivery attempts
  • Failure to provide required information for delivery
  • Any other customer-related circumstance resulting in non-delivery

The matter may be verified with the applicable courier or logistics partner.

DevDarshan Overseas may deduct applicable forward and return shipping charges from any refundable amount or, where Partial Payment has been made, adjust the applicable charges against the Partial Payment amount, to the extent permitted under applicable law.

Any refund or other applicable resolution will be handled in accordance with the Return and Refund Policy.

7. Delivery Issues, Damage, or Tampering

In case of a delivery-related issue or dispute, the matter may be verified with the applicable courier or logistics partner before a claim or resolution is determined.

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly tampered with or significantly damaged, customers should, where possible, refuse delivery and contact Customer Support at info@devdarshan.info.

If the shipment is accepted, customers should record the complete, uninterrupted unboxing video as required under the Return and Refund Policy.

Any claim relating to a damaged, defective, or incorrect product must be reported within 24 hours of delivery and must meet the applicable evidence and verification requirements.

8. Delivery Delays

DevDarshan Overseas makes reasonable efforts to facilitate timely delivery. However, delays may occur due to factors outside our reasonable control, including:

  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Courier or logistics delays
  • Operational or technical issues
  • Remote or difficult-to-service destinations
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

Delivery timelines are therefore estimates and should not be treated as guaranteed delivery commitments unless expressly stated otherwise.