Grievance Redressal

At DevDarshan Overseas, we are committed to providing customers with a reliable shopping experience and addressing customer grievances in a timely and appropriate manner.

If you have a complaint or grievance regarding an order, product, payment, delivery, return, refund, or any other matter related to our website or services, you may contact our Grievance
Officer using the details provided below.

1. Grievance Officer

Email: info@devdarshan.info

For a formal grievance, customers may specifically mention “Grievance” in the email subject line to help route the matter appropriately.

DEVDARSHAN OVERSEAS
Plot No. 314, Industrial Area II
Chandigarh – 160002, India

2. How to Submit a Grievance

Customers may submit a grievance by sending an email to info@devdarshan.info.

To help us review and resolve the matter efficiently, the complaint should include, where applicable:

• Customer name
• Order number
• Registered email address or contact details
• Description of the complaint or grievance
• Relevant photographs, documents, or other supporting information
• Details of any previous communication regarding the matter

Customers are requested to provide accurate and complete information so that the grievance can be properly reviewed.

3. Acknowledgement of Grievance

Grievances received through the designated grievance channel will be acknowledged within the applicable timeframe prescribed under law. Where required, a record or copy of the complaint may be maintained for appropriate review and resolution.

4. Review and Resolution

The Grievance Officer will review the grievance and coordinate with the relevant team or service provider, where necessary, to investigate the matter. The grievance will be addressed and resolved within the timeframe prescribed under applicable law.

The resolution may depend on the nature of the complaint, the information and evidence provided, verification requirements, and the applicable policies and legal requirements.

5. Product, Return, Refund, and Delivery Complaints

Complaints relating to damaged, defective, or incorrect products must be reported within the applicable timeframe and must comply with the evidence and verification requirements
specified in our Return and Refund Policy.

Delivery-related complaints may be verified with the applicable courier or logistics partner. Refunds, where approved, will be processed in accordance with the Return and Refund Policy. Customers are encouraged to review the relevant website policies before submitting a grievance.

6. Policy Updates

DevDarshan Overseas may update this Grievance Redressal information from time to time to reflect changes in our business, grievance-handling process, or applicable legal and regulatory
requirements.